Returns and Refunds
Returns
If you purchased a FORMA MARINE
product directly from us and believe your purchase qualifies under our
Warranty, Returns, or Refunds policy, please contact FORMA MARINE before returning the product.
You can contact us by email at
info@formamarine.com, by telephone, or through the Contact Us section of our website.
If you purchased your FORMA MARINE
product from an authorized dealer, please submit your request directly to that dealer.
How to Return a Defective Product
Provide proof of purchase.
Submit a written claim describing the issue.
Obtain written consent and return authorization from FORMA MARINE before sending the product back.
Follow the return instructions provided by FORMA MARINE.
The return shipping arrangements and
costs will be clarified and agreed with the customer before the product is
returned. For an approved warranty claim, FORMA MARINE will cover the
applicable return shipping costs.
If the claim is approved under the
warranty, FORMA MARINE will repair or replace the complete product or an
affected component, provided that the item has not been discontinued. If the
original item is discontinued, FORMA MARINE will provide a similar item.
REFUNDS
To request a refund for a defective
product, FORMA MARINE requires proof of purchase and a written claim
accompanied by photographs of the product. In some cases, additional
information may be requested.
If the defective product is covered by
the warranty and a refund is approved, FORMA MARINE will refund the purchaser.
Please return after receipt of approval to: Forma Marine Furniture S.M., LLC., 5, Nezer Street 16674 Glyfada - Athens GREECE
Do not return a product before
receiving approval and return instructions from FORMA MARINE.
Quick Answers
Do I need proof of purchase?Yes. Proof of purchase is required for warranty, return, and refund claims.
Do I need photos? Yes. Photos of
the damaged or defective product are required for warranty and refund claims.
Can I return a product without
approval? No. Written consent and return authorization from FORMA MARINE arerequired before a return is sent.
What if I bought the product from a
dealer? Please contact the dealer directly and submit your request to
them.

