Frequently Asked Questions
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system.
Should you be a registered company in Europe with a VAT Number, we can issue a tax-free invoice provided you complete all the relevant boxes in your member account. If you are an individual, we issue invoices including the VAT percentage.
We support €uro and US$.
www.formamarine.com accepts payments via STRIPE (major credit & debit cards), via PAYPAL and also via bank wire transfers. We do not accept payments by cheque unfortunately.
Welcome to www.formamarine.com. We are thrilled that you would like to place an order.
Once you have selected the desired products you wish to purchase, you are invited to Checkout, or you can click on the shopping cart any time you are ready. You can create an account by becoming a member so that you may register your details. Alternatively, should you not wish to register your details and become a customer, you have the option of purchasing as a guest, so please select the ‘guest checkout’ option for this.
Then you may proceed with completing your purchases.
In view of the current situation with COVID-19 spreading worldwide, all shipments may be experiencing substantial delays which we cannot monitor. Additionally, due to social distancing and physical restrictions, shipping companies may , in some instances, not require a signed delivery proof, and therefore you may possibly find your order left outside your front door/gate.
We ship to most countries worldwide.
Orders placed on our website can only be shipped on business days, Monday to Friday.
Orders will be dispatched from 1 to 4 days from confirmed receipt of payment.
Items ordered together may be shipped separately.
Items ordered separately may be shipped together.
Shipping choices may come with restrictions or additional applicable charges, such as taxes, duties and other fees which will be due at the delivery time from the recipient. If the additional charges are not paid then the parcel will be abandoned. Forma Marine Furniture S.M.M LLC will not refund the value of the goods and the shipping costs.
Shipping rates & Transit time
Please be informed that the shipping rates are based on the “dimensional weight” of our products, meaning on the size/dimensions of the carton and not on the actual weight of the product. As a result you will see before the completion checkout higher than expected rates for some of our products which are light but have a substantial volume.
Depending on the shipping service you will select (Express or Standard) you will be able to see before checkout the freight cost and the estimated delivery time.
Transit times for the delivery of your order will be based on the below estimates.
Please note that holiday season and/or exceptional environmental conditions (hurricanes, flooding etc..) may affect the below transit times.
EXPRESS COURIER (DHL / FedEx / UPS):
Europe: 3-6 workdays
USA and Rest of the World: 6-10 workdays
STANDARD SHIPPING (Greek Postal Service and National Postal services):
Europe: 4-8 workdays
USA and Rest of the World: 8-15 workdays
We encourage our customers to opt for Standard Shipping option when possible, despite the slower service, so as to make a lesser impact on the environment.
Status of your order
You will receive an order confirmation the moment your order goes through, followed by an order dispatch confirmation a few days later, informing you of the status of your order.
Check your e-mail inbox as well as your spam folder.
Tracking your order
When applicable, tracking numbers corresponding to the dispatched order as well as information on the shipping company used will appear in the automated order dispatch email you will receive. Check your e-mail inbox as well as your spam folder.
On most shipping company websites, you can click on the tracking number to view the delivery status of your order.
Important note: Even though your package will already have shipped from our factory and is on its way to you, tracking information may not be available for up to 24 to 48 hours after shipment.
Free shipping option
Nothing gives us more satisfaction than to be able to offer free shipping option to our customers.
Free shipping offers are applied on selected products and dates, as advertised on our website.
In this case, delivery is using Standard Shipping option
Simply get in touch with us via email email@example.com, or by telephone no later than 1 day after order confirmation.
Please contact us for us to follow up your shipment as best as possible.
Shipping costs vary with every order. All shipping options and costs will be calculated for you during check out. Shipping costs will be calculated based on weight or volume of the package, shipping location and method of delivery. If you are not successful with obtaining this, we invite you to contact us.
We try our best to ship all over the world.
Forma Marine products are covered by a 2 year warranty period. Please click on our ‘warranty’ page for full details.
Please follow the link to ‘Care & Maintenance’ where you will find all our guidelines regarding this issue.
All Forma Marine products are supplied fully assembled. For some few products that may need usage instructions, these can be found inside the carton.
FORMA Marine products are manufactured in Athens, Greece. Some few products are by exception produced in China but under our very strict specifications and instructions.
Yes, we're happy to sell to both individuals and businesses. If you'd like to know more, please email us.
Other queries, suggestions,
Please do not hesitate to contact us during office hours if you cannot find an answer to your query on our website.
By e-mail to: info@ formamarine.com
Name: FORMA MARINE FURNITURE SM, LLC
By post: 5, Nezer Str. 16674 Glyfada GREECE
By telephone: +30 210 8942170