Are customs duties and import taxes charged on international orders?

International orders may be subject to customs duties, import taxes, VAT or other fees, depending on the destination country. These charges are determined by the customs authorities of the destination country and may depend on the product type, country of origin, product classification and applicable customs regulations.

Who is responsible for customs duties and import charges?

Any applicable customs duties, import taxes or other import charges depend on the regulations of the destination country. Depending on the destination and shipping service selected, these charges may be due upon delivery and are the responsibility of the recipient.

What happens if customs duties or import charges are not paid?

If applicable charges are not paid and the parcel is subsequently abandoned or returned, FORMA MARINE Furniture S.M.M. LLC will not be responsible for refunding the value of the goods or the
shipping costs.

What payment methods does FORMA MARINE accept?

FORMA MARINE accepts several secure payment options through www.formamarine.com: Stripe with major credit and debit cards, PayPal and bank wire transfer. We do not accept payment by cheque.

How do I place my first order on formamarine.com?

Select the products you want, add them to your shopping cart and proceed to Checkout. You can create a registered customer account to save your details for future purchases, or complete your order as a Guest using Guest Checkout. Enter your details, select your preferred payment method and finalize your purchase securely

Overview of  Shipping Information- General Information

Where does FORMA MARINE ship?

FORMA MARINE ships to most countries worldwide. Shipping availability may vary depending on the destination, product, shipping service and applicable import or customs requirements. If your country is not available at checkout, please contact us so we can check whether shipping can be arranged.

How quickly are orders dispatched?

Orders placed through www.formamarine.com are dispatched Monday through Friday on business days. Orders are normally dispatched within 1–4 business days after confirmed receipt of payment.

Can products in the same order be shipped separately?

Yes. Items ordered together may occasionally be shipped separately. When possible, items ordered separately may also be shipped together.

Can there be delays with U.S. customs?

Yes. Due to recent changes in U.S. customs regulations, minor delays may occasionally occur during customs clearance. FORMA MARINE provides the required customs documentation with each shipment to help support a smooth clearance process.

How are shipping costs calculated?

Shipping rates are based on factors including package size and/or weight, destination and selected delivery method. Dimensional weight may apply, which means the size and dimensions of the shipping carton can affect the rate even when the product itself is relatively light. Available shipping options, freight cost and estimated delivery time are shown at checkout before purchase.

How much does international shipping cost?

International shipping costs vary by order. Available shipping options and their costs are calculated and displayed at checkout based on package dimensions and/or weight, destination and selected shipping method. If a shipping cost is not available for your destination at checkout, please contact us for assistance.

How long does delivery take?

Estimated transit time depends on the destination and shipping service selected. For express courier services through DHL, FedEx or UPS, estimated transit time is 3–6 business days within Europe and 6–10 business days for the USA and the rest of the world. These estimates do not include order processing time or customs clearance. Holidays, hurricanes, flooding and other exceptional environmental conditions may also affect delivery times.

When will I receive my order confirmation?

You will receive an order confirmation email after your order has been successfully placed. Once your order has been prepared and dispatched, you will receive a shipping confirmation email with dispatch information. If you do not see these emails, please check your spam or junk folder.

How can I track my FORMA MARINE order?

When tracking is available for the selected shipping service, your automated dispatch confirmation email will include the tracking number and shipping company information. On most carrier websites, you can use the tracking number to view the current delivery status.

Why is my tracking information not available yet?

Tracking information may take 24–48 hours after shipment to appear in the carrier’s tracking system, even if the package has already left our factory.

How can I change my delivery address?

Contact FORMA MARINE by email at info@formamarine.com or by telephone no later than one business day after your order confirmation. We will do our best to accommodate the change if the order has not already been processed or dispatched.

My order is later than expected. What should I do?

If your order has not arrived within the estimated delivery time, please contact us. We will follow up with the shipping company and assist you with tracking your shipment.

Do FORMA MARINE products come with a warranty?

Yes. FORMA MARINE products are covered by a 2-year warranty period. Please visit our Warranty page for full coverage details, terms and conditions.

How should I care for and store FORMA MARINE furniture?

Proper care and storage help maintain the appearance and performance of your furniture over time. Please visit our Care & Maintenance page for detailed cleaning, maintenance and storage guidelines.

Do FORMA MARINE products require assembly?

No. FORMA MARINE products are supplied fully assembled and ready to use. For the small number of products that may require specific usage or operating instructions, the relevant instructions are included inside the product carton.

Where are FORMA MARINE products manufactured?

FORMA MARINE products are manufactured in Athens, Greece, where the company is based and has been designing and producing marine furniture for many decades.

Does FORMA MARINE sell to businesses and marine professionals?

Yes. FORMA MARINE serves both individual customers and businesses. Business customers, yacht professionals, marine industry customers and trade buyers can contact us by email for information about products, pricing and ordering options.